Claude Wade

 
Current Role
 

Claude Wade is an accomplished C-suite executive recognized for his strategic leadership and transformative impact on global businesses. He has held various high-level roles in notable organizations and currently serves as the Executive Vice President, Chief Digital Officer, and Global Head of Business Operations & Global Claims at American International Group (AIG). He started in this role in January 2024.

 
Educational Background
 

Claude's educational background includes an MBA in Business Leadership & Management from NYU Stern School of Business, obtained between 2000 and 2002. He also holds a Bachelor of Science in Finance from Pace University and attended Fordham University from 1985 to 1987. Additionally, he is certified as a Lean Six Sigma Black Belt and an AGILE Scrum Master.

 
Career Path
 

His career path showcases a series of significant achievements and leadership roles at several major companies.

• Before his current role at AIG, Claude served in various capacities within the same company, such as Executive Vice President, Chief Digital Officer, and Global Head of Business Operations & IT from June 2021 to March 2024. In these positions, he led the digital transformation of AIG’s global operational model, focusing on client retention and revenue growth.

<li>Prior to AIG, Claude was with BlackRock as the Head of Client Experience and Atlanta Innovation Hub Leader from January 2019 to May 2021. Here, he reshaped the global distribution ecosystem and spearheaded the establishment of BlackRock's innovation hub in Atlanta. Additionally, he served as the Global Chief Operating Officer for BlackRock's Institutional Client Business.</li>

<li>Claude's tenure at Marsh included roles like Chief Operating Officer of Global Risk & Specialties and COO for the U.S. & Canada. During his time there, he drove strategic development and implemented significant technological initiatives.</li>

<li>He also had a brief stint at Guy Carpenter as the Managing Director, Head of Global Transformation, where he delivered on customer value propositions.</li>

<li>His earlier career includes key positions at Fannie Mae, such as Senior Vice President in various capacities, ranging from Mortgage-Backed Securitization to Operational Risk Strategy and Process Excellence.</li>

<li>At PFPC, a subsidiary of PNC Financial, he served as the Chief Risk Officer, where he designed and implemented a robust risk management infrastructure.</li>

<li>Beginning his career at Prudential Financial as a Senior Vice President, Claude developed margin improvement strategies and managed compliance during significant mergers and acquisitions.</li>

<li>He started even earlier at Dean Witter, where he took on several senior compliance leadership roles.</li>

 
Skills and Expertise
 

Claude's skills are broad and include expertise in areas such as Lean Six Sigma, business process re-engineering, operations management, corporate governance, and change management. His peers and colleagues highly commend his strategic leadership, ability to drive cross-functional teams, and transformative impact on organizations.

 
Summary
 

In summary, Claude Wade's extensive and varied career demonstrates his capacity to lead and transform organizations by enhancing client experiences, driving innovation, and achieving significant growth. His academic credentials and numerous professional certifications further solidify his expertise and leadership in the industry.